Gail Kasper, Author, Television Host, Certified Fitness Trainer, and Motivational Speaker
As a professional speaker and life coach, I often get question after question with regard to communication and how to do it effectively. Do you find yourself often frustrated because you “say” one thing but people “hear” something else? Do you waste a lot of time explaining the same information over and over again? Does there seem to be a “disconnect” between you and your co-workers, employees, managers, family members or friends? If so, then you have a failure to communicate.
Here are common ways people don’t communicate effectively:
1. Sending memos and emails that are way too short and filled with errors, making the message unclear to the recipient.
2. Assuming the listener already knows the context of a conversation and failing to fill in pertinent information.
3. Giving confusing messages, such as saying, “If you could get this to me at your earliest convenience, that would be great,” when you really mean, “I want this by noon.”
4. Incorrectly assuming the listener understood what was just said.
Have you found yourself making these communication mistakes? If so, be our guest on the Top 1% Club where we’ve posted 50 Ways To Fix Communication Mistakes: Essential Keys To Improve How You Communicate With Others. We’ve listed a few tips below:
1 .Before sending that memo or email, re-read it – at least twice. You may find it helpful to read it out loud. Fix any errors you find. As you review what you wrote, ask yourself, “Will this be clear to the recipient?” If the answer is no, then make revisions to convey the information clearly. Always review what you wrote before firing it off.
2. When you approach someone with instructions or other relevant information, don’t assume they know the context of what you’re talking about. For example, the following question is very ambiguous: “You know that thing we were talking about the other day?” The other person may think you’re referring to one thing when you’re actually talking about something entirely different. Always provide context and be very specific, as in the following example: “You know how we were talking about marketing with social media at the status meeting on Tuesday morning?”
3. When asking someone to do something for you, be very specific. State exactly what deliverables you want and by when you expect them.
4. Don’t assume your listener “got” what you said. Always ask, in a nonthreatening manner, if they understood. If they tell you they didn’t quite get everything, or if you see confusion in their eyes, then repeat or rephrase what you just said. Don’t leave until you’re certain they got it.
About Gail Kasper:
Mid-1998, Gail Kasper started her business from a small one-bedroom apartment, with no money and no clients. Today, Gail is the host of the late-night television show Raw Reality, one of the nation's leading speakers, author, Top 1% Club Mentor, advice columnist, Certified Fitness Trainer, Ms. Continental America 2008, and the creator of SAD-T™ (Systematic Attitude Development- Technique™). A former Contributing Editor to Success Magazine with the "Ask Gail" column and host of the "Ask Gail" segment on the Comcast morning show, Gail is the author of her self-help autobiography Another Day Without A Cage: My Breakthrough From Self-Imprisonment To Total Empowerment and the self-help parable Unstoppable: 6 Easy Steps To Achieve Your Goals. With national media appearances that include Inside Edition, The Today Show, FOX Business News, and Oprah and Friends, Gail has earned the ranking of an in-demand national media personality who has been the topic of discussion on Regis and Kelly. Also, the current host of the Philadelphia Visitors Channel, she has also made numerous appearances on network affiliates that include ABC, FOX, CW11, Comcast, and CBS, where she co-hosted the Emmy award- winning America's TVJobNetwork. www.gailkasper.com
This article is courtesy of the Top 1% Club and the Top 1% Club Mentor Gail Kasper. For additional information on Gail Kasper, her television appearances and speaking engagements, please visit gailkasper.com.